Shipping Policy
Processing Time
- Wholesale orders are typically processed within 2-5 business days after payment confirmation
- Large volume orders may require additional processing time, and we will notify you of the specific timeline upon order confirmation
- Processing times may be extended during holidays
Shipping Methods We ship from China and offer the following shipping options:
- International Express (DHL/FedEx/UPS): 7-15 business days
- Standard International Shipping: 15-30 business days
- Actual delivery times vary by destination
Shipping Costs
- Shipping fees are calculated based on order weight, volume, and destination
- Wholesale orders meeting the minimum order quantity (MOQ) are eligible for discounted shipping rates
- Shipping discounts are negotiable for large orders
- Accurate shipping costs will be displayed at checkout
Customs Duties and Taxes
- International orders may be subject to customs duties, import taxes, and clearance fees in the destination country/region
- These fees are the buyer's responsibility and are not included in the product price or shipping cost
- We recommend consulting your local customs office before placing an order to understand applicable fees
Order Tracking
- Once your order ships, you will receive a confirmation email with a tracking number
- You can track your package status in real-time using the tracking number
Shipping Issues If you experience shipping delays or other issues, please contact our customer service team and we will assist in resolving the matter.
Special Notes for Wholesale Customers
- Customized logistics solutions are available for large volume orders
- We support designated shipping carriers and 3PL partnerships
- For detailed wholesale shipping policies, please contact us through our wholesale inquiry form
